WarrantyManager
- I-Warranty Manager hence has you covered and all backed up, having dealt with and overcoming these real-life problems, it tracks your warranties and the status of your case. You have it as an extension for the Dynamics 365 for Customer Engagement and helps in the management of Customers, Assets, Products, Cases, and the respective warranties.
- Today’s top 1,000+ Warranty Manager jobs in United States. Leverage your professional network, and get hired. New Warranty Manager jobs added daily.
- As of Apr 11, 2021, the average annual pay for a Dealership Warranty Administrator in the United States is $55,764 a year. Just in case you need a simple salary calculator, that.
- Warranty Manager Service provides you with valuable features to help manage, use and even extend the warranties of eligible items purchased with your Visa card. You can access these features with a simple toll-free call. Services include Warranty Registration and Extended Warranty Protection. Who is eligible for this benefit?
Warranty Manager Service helps protect your major purchases. 1 Your item’s warranty can be doubled up to one additional year on U.S. Manufacturer’s warranties of three years or less when the covered item is purchased entirely on your eligible U.S. Bank Visa ® Credit Card. Warranty Manager Service covers in-store, online and overseas purchases.
Warranty Management had been traditionally viewed by companies as a cost of doing business. The costs of warranty management were found to be costing between 4 to 5 percent of the total sales revenue of the company per annum and were considered to be the cost of providing customer satisfaction and as an opportunity to building customer relationship. Download msn driver.
However over the last few years, many organizations have realized the underlying value that can be realized in this area. Kobo others driver download. Today Warranty Management is considered to be a separate revenue stream. The process of Warranty Management has evolved over a period. The benchmarking of best practices have led to reduction in cost of service delivery of parts with increase in customer satisfaction and an independent revenue stream of warranty services.
What is Warranty ?
Warranty is a statement of assurance or undertaking issued by the manufacturer of a product concerning the performance of the product and parts supplied by him by way of sale transaction to the customer, for a certain period as stated in the Warranty Card accompanying the product. In other words, it is a performance guarantee for the product given by the manufacturer. In case of any poor performance due to the nonperformance of any part or defect in any part of the product, will be made good by the supplier/manufacturer with either replacement of the part or product or repair of the product.
Important Components of Warranty Management System
Warranty Manager Duties
Warranty Management is today a separate function of Service Parts Management Stream in the organization. Service Parts Managers are P & L heads of their department and the entire business unit functions as a profit center with its revenue and cost budget.
Service Parts Management Team
Service Parts Management Teams and structure are the Service Support Delivery owners and function as primary contact points with the customer. At the first level Service, support teams comprise of Customer Desk, which is the first point contact for the customers to register the service request. Technicians and Engineers as front end site supports and second point contacts to the customers. Parts Support Managers oversee the functioning of the operations and take responsibility to close calls and for delivery performance.
Warranty Management and Claims Processing System
The entire business process and workflow management are driven by the Internet and e-commerce enabled system application that generally consists of the following modules:
Warranty Manager Jobs
- Service Warranty Database and Tracker (Database information uploaded from Sales Module)
- Service Request Registration, authorization, service job ticket issue, job ticket closure & Report functions.
- Parts procurement request, parts issue authorization
- Parts Inventory Management, Purchase Order Management, Repair Management, Vendor Management etc.
Logistics Service Management and Parts Supply Chain Management processes are driven outside the above system, managed by 3PL service providers and Logistics teams.
SME Experts
Service Parts Teams are supported by a team of Subject Matter Experts. Escalation processes determine the nature of technical support required to be assigned and timelines for service issue closures.
Parts Procurement and Logistics
Warranty Manager Service
Parts Procurement and Logistics may be handled by a single department or by separate teams depending upon the volume of business and the management structure.
These functions manage parts procurement functions, inbound logistics, parts warehousing and distribution on the outbound cycle.
Reverse Logistics functions managed by the team involve - Parts collection, parts segregation, inventory holding of defective parts, parts repair, warranty replacement with OE manufacturer, Re-Export, and Waste disposal or Scrapping functions.
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Authorship/Referencing - About the Author(s)
| Title: | Warranty Manager |
|---|---|
| ID: | 2085825 |
| Location / Localización: | 320 Freedom Express |
| City, State / Ciudad, Estado: | Middlebury, IN |
Responsibilities
- Supervise warranty personnel
- Provide Customer Service to both Dealer and Retail base (via phone/email)
- Provide Production Support and help with Problem Resolution
- Develop Troubleshooting documents
- Learn product line from frame to final
- Provide service and repair assistance and next level assistance to dealers and retail customers
Qualifications- Attention to detail and accuracy
- Intermediate computer skills, familiar with Microsoft Office programs
- Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
- Must have excellent written and verbal communication skills
- A desire to provide extraordinary customer service to the dealer/customer network
- Able to manage a group and transition between responsibilities given
- Willingness to learn many different components of a RV
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.